Customer Service

Customer Service

Shipping & Delivery
Orders usually ship within 2-3 business days out of our US warehouse. If you place your order before 12 pm EST on a business day, your order will ship the next day. US orders will typically arrive within 3-7 business days and Canadian Orders will typically take 4-10 business days, depending on where you live. Please allow up to 21 days for international shipment. We are not responsible for late shipments due to carrier delays.
Privacy & Security
We respect your privacy and none of your personal information will be shared with third parties and will be used solely for your transactions or announcements with LOVINAH. 
Returns & Replacements
Missing Items, Damaged Items: Please inform us within 3 business days of the delivery if there are any problems with your order. Clearance items, including Out of Box items are FINAL SALE and not eligible for refunds or exchanges. Shipping charges cannot be refunded - the cost of shipping will be deducted from the refund total.
Proof Of Purchase
We can only offer returns for items purchased from LOVINAH website. A valid proof of purchase is required and will need to be submitted with your Return Request..
Payment, Pricing & Promotions
Prices and availability are subject to change.Occasionally, prices of certain items in our catalog may change before we have a chance to update them online. If your order is affected, we will contact you to confirm an updated
price before shipping. We apologize in advance for any inconvenience this may cause.
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Start a Return
To initiate a return, please send us an email info@lovinahskincare.com