FAQ

FAQ

 

Shipping & Delivery

Orders usually ship within 2-3 business days out of our US warehouse.  US orders will typically arrive within 3-7 business days and Canadian or Internatioanl Orders will typically take 4-10 business days, depending on where you live. We are not responsible for late shipments due to carrier delays.

Privacy & Security

We respect your privacy and none of your personal information will be shared with third parties and will be used solely for your transactions or announcements with LOVINAH. 

Returns & Replacements

Misships, Missing Items, Damaged Items: Please inform us within 3 business days of the delivery if there are any problems with your order. Clearance items, including Out of Box items are FINAL SALE and not eligible for refunds or exchanges. Shipping charges cannot be refunded - the cost of shipping will be deducted from the refund total.

Proof Of Purchase

We can only offer returns for items purchased from LOVINAH website. A valid proof of purchase is required and will need to be submitted with your Return Request.

Payment, Pricing & Promotions

Prices and availability are subject to change.Occasionally, prices of certain items in our catalog may change before we have a chance to update them online. If your order is affected, we will contact you to confirm an updated price before shipping. We apologize in advance for any inconvenience this may cause.

Start a Return

To initiate a return, please send us an email info@lovinah.com

Reasons to shop Lovinah Skincare

Fair Trade Purchase: Shea Butter is one of the key ingredients in our product. This is hand crafted by women in West Africa. Through fair trade, we purchase unrefined Shea Butter and help give the women collecting and processing Shea Butter an equal and fair opportunity. This contributes to the empowerment of both women and children and provides funds to enhance their communities.

Toxin-free products: All Lovinah Naturals products are handcrafted with love and do not contain harmful ingredients or chemicals such as parabens, SLS or phthalates. The complete ingredient list is listed on the labels of each product.

Community Outreach: For every purchase of Lovinah products, A percentage of every purchase is given back to the community through our Global Kid Projects initiative, to provide basic school supplies and aid to children in rural West Africa and Houston, TX.

Free Samples: We offer free samples with every order. Note: If you have any allergies or hypersensitivity, we recommend that you check the contents before use. When testing a new product, we highly recommend you apply a small amount to your wrist to check for sensitivity.

 

Quality Products: Lovinah Skincare products are handcrafted with love using the highest quality ingredients . It’s very important when using natural products, to be sure that the products are manufactured with the highest level of quality for both safety and effectiveness.

Product Test: Lovinah Skincare have been tested by certified and accredited labs to ensure that they meet our high standards, are safe, and comply with our product claims.